Cancellation & Refund (Updated on 2024.01.04)


  • Most of our products are pre-order products, which means that we order the item after you place an order. Once you have placed an order through the website, we start to process it-ordering, packing, shipping, etc.
  • If you would like to cancel your order for whatever reasons, you must reach out to us at in 24 hours. In this case, we will charge an administration fee to cover the cost of our merchant provider penalties and time. This amount (4.5% of the entire order amount) will be deducted from the amount that you are refunded. Please note that you may also be charged a fee from your card provider for refunds.
  • Refund or reshipment will NOT be made if the delivery was failed due to incorrect address provided during the order process.
  • Exchanges and refunds due to defective goods or missing components are available under the following conditions. If the conditions below are met, we will provide you with a partial or full refund, depending on the extent of the defect or omission, or a replacement.
    • No more than 3 days have passed since the arrival of the package.
    • You have documented video footage taken from the moment you open the package (you should be filming right before you open the package, with the shipping label still intact)
    • The initial defect or missing component is obvious and not due to your own fault.
    • If the above conditions are met, we will provide you with a partial or full refund, depending on the extent of the defect or omission, or a replacement with a new product.
  • ** If the products are damaged during shipment, you must take detailed photos of the outer box with the shipping label still intact, along with photos of the damaged product and send them to us via email.
  • We are not responsible if the package is discarded or returned to us because you didn't pay customs taxes in your country. Refunds are NOT available in this case. Please check your country's laws regarding import taxes and duties. If you wish to have it reshipped to you, you will need to pay for extra shipping costs required.
    • Once the order has a tracking number assigned, we cannot cancel or refund the order.


    PRE-ORDER ITEMS (if applicable)

    • If your order consists of items that have a specific date of shipping in the future stated in the product description, eg (This product is on pre-order and will start shipping after 13th June 2023.), cancellation or refund requests will NOT be accepted. This applies even to emails or messages made within 24 hours.


    POP-UP STORE ITEMS (if applicable)

    • If your order consists of items that are being sold at an offline pop up store in Korea, cancellation or refund requests made before the closing of the pop up store will NOT be accepted. This is due to the time needed to travel to the store to secure the items.
    • In the case that we cannot manage to secure the item by the time the pop up store closes, we will send you an email regarding the situation and arrange for an order cancellation and refund.


    SALE ITEMS (if applicable)

    • Only regular priced items may be refunded/cancelled. Unfortunately, items on sale cannot be refunded/cancelled.


    EXCHANGES (if applicable)

    • We only replace items if they are defective or damaged right upon receiving the package.
    • You will be required to show us proof of the damaged/defective product before we can provide you with more instructions.
    • It is recommended to take a video before you open the package you received from us.