Shipping & Delivery (Updated on 2025.11.05.)

SHIPPING & DELIVERY POLICY

  • The average processing time we take is usually 3 to 10 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.

  • If there is a pre-order product in your order, the package will be shipped out based on the product with the longest delivery date. If you want to receive some of the items earlier, please create an order separately from the pre-order items. In the case that an order has been made with pre-order items, please contact us regarding separate shipments. However, please note that there will be an additional shipping charge for separate shipments.
  • If the product you ordered is bulky or the quantity of the product is large, we might send out the order in multiple packages at our own discretion. There is no additional shipping charge in this case.
  • Products such as bulky dolls and/or blankets are vacuum-packed before shipping to reduce the size of the package. However, this does not damage or the product as the product would return to its original size once the package seal is opened.
  • We DO NOT offer shipping to PO boxes / mailboxes. If you enter your shipping address with a PO box or mail box number, shipping might be delayed or even returned to us (the sender). We are not responsible for any problems or extra costs incurred by this.
  • Orders are shipped out with DHL and will take 2-4 business days on average. Please note that the delivery period (2-4 business days) refers to after the tracking number is delivered and does not include the order processing time (3-10 business days).
  • Please note that it may take longer than the delivery period below due to weather conditions, local conditions, customs issues, and other unforeseen circumstances.

 PRESENTS & GIFTS

  • If you wish to get a product for a loved one as a gift for their birthday or a special holiday, we DO NOT recommend getting it in the same month as the product might not arrive on time, especially during a busy month. Please place the order at least 1 month prior to ensure that it will arrive on time.
  • Also, please take note of shipping dates for pre-order items, as they will be sent out on a later date. We are not responsible for items that do not arrive on specific dates in that case.