Shipping & Delivery (Updated on 2023.08.24)
SHIPPING & DELIVERY POLICY
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The average processing time we take is usually 3 to 10 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc.
- If there is a pre-order product in your order, the package will be shipped out based on the product with the longest delivery date. If you want to receive some of the items earlier, please create an order separately from the pre-order items. In the case that an order has been made with pre-order items, please contact us regarding separate shipments. However, please note that there will be an additional shipping charge for separate shipments.
- If the product you ordered is bulky or the quantity of the product is large, we might send out the order in multiple packages at our own discretion. There is no additional shipping charge in this case.
- Products such as bulky dolls and/or blankets are vacuum-packed before shipping to reduce the size of the package. However, this does not damage or the product as the product would return to its original size once the package seal is opened.
- We DO NOT offer shipping to PO boxes / mailboxes. If you enter your shipping address with a PO box or mail box number, shipping might be delayed or even returned to us (the sender). We are not responsible for any problems or extra costs incurred by this.
- Orders are shipped out with FedEx.
- On average, the delivery period will take as follows depending on the service you selected.
| Shipping Service | Business Days |
|---|---|
| FedEx International First® | 1-3 |
| FedEx International Priority Express® | 1-3 |
| FedEx International Priority® | 1-4 |
| FedEx International Connect Plus® | 1-4 |
| FedEx International Economy® | 3-10 |
- Please note that it may take longer than the delivery period below due to weather conditions, local conditions, customs issues, and other unforeseen circumstances.
PRESENTS & GIFTS
- If you wish to get a product for a loved one as a gift for their birthday or a special holiday, we DO NOT recommend getting it in the same month as the product might not arrive on time, especially during a busy month. Please place the order at least 1 month prior to ensure that it will arrive on time.
- Also, please take note of shipping dates for pre-order items, as they will be sent out on a later date. We are not responsible for items that do not arrive on specific dates in that case.
CUSTOM DUTIES & TAXES
- When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be charged once the package arrive at your country. These charges are NOT INCLUDED in our product price or shipping charges. These charges are the buyer's responsibility as we are only charging the shipping fee for your order. The buyer is responsible for obtaining information regarding their country's laws and regulations, as well as restrictions to certain products that may apply when placing an order.
- We are not responsible if the package is discarded or returned to us because you didn't pay customs taxes in your country. Refunds are NOT available in this case. Please check your country's laws regarding import taxes and duties. If you wish to have it reshipped to you, you will need to pay for extra shipping costs required.
- When you order from our website, you consent that 1 or more packages will be sent to you and you MAY be charged with customs fees when it arrives to your country, depending on your country's policy.